Answer 1: Withdrawal requests can only be made every exactly 7 days (168:00:00 hours). If the timestamp between 2 withdrawal requests is not exactly 7 days, the transaction will fail but gas fee will still be deducted from your wallet

Answer 2: If your withdrawal transaction has a pending status, you can retry after the withdrawal event is closed and your transitions will still be processed. However, it takes exactly another 7 days (168:00:00 hours) before you can execute another withdrawal transaction. Your next withdrawal transaction must be executed on our withdrawal event date as announced on Step Hero Announcement channel

Answer 3: Check your transaction hash on https://bscscan.com to see if the transaction has had a [success] status. If the status is success, please wait for 10 minutes for the NFTs to appear in the [Deposit] tab and the [Available for Listing] tab

Answer 4: Check if the withdrawn NFTs have appeared in the [Deposit] tab next to the [Deposit] tab. If your NFTs have appeared in the [Deposit] tab, you have successfully withdrawn your NFTs and you will be able to see them in the [Available for Listing] tab after 10 minutes


If you have completed 2 actions above but your NFTs still not appear in either the [Deposit] tab or the [Available for Listing] tab, please submit a ticket: https://help.stephero.io/support/tickets/new and wait for our developers to check the error