Answer 1: Check the transaction hash on https://bscscan.com (this link can be found on your Metamask wallet) to see if your withdrawal transaction has had a success status. If the status is success, please wait for 10 minutes for the $STEP tokens to arrive at your wallet

Answer 2: For NFTs, check if the withdrawn NFTs have arrived at the [Deposit] tab. Successfully withdrawn NFTs will appear at the [Deposit] tab and the [Available for Listing] tab