Answer 1: Check your transaction hash on https://bscscan.com to see if the transaction has had a success status. If the status is success, please wait for 10 minutes for the NFTs to appear in the game

Answer 2: Check if the deposited $STEP tokens have appeared in the [Withdraw] tab next to the [Deposit] tab. If your $STEP tokens have appeared in the [Withdraw] tab at the $STEP token bar, you have successfully deposited your $STEP tokens and you will be able to see them in the game after 10 minutes

Answer 3: You will need to re-login to be able to see your deposited $STEP tokens. Please re-login after any deposit transaction to see your deposited $STEP tokens

Answer 4: If you have completed 3 actions above but your $STEP tokens still not appear either in the game or the [Withdraw] tab, please submit a ticket: https://help.stephero.io/support/tickets/new and wait for our developers to check the error


If the transaction hash on https://bscscan.com shows that your transaction is successful, but you are not able to see it in your in-game Inventory, it might be because of a synchronization issue between the game server and the blockchain. Please rest assured that your deposited $STEP tokens are still stored on our database and we will do the synchronization manually to fix this error