Step Hero Multiverse
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New support ticket
Check ticket status
I typed in a wrong email, how do I change?
I didn't receive the verification code in my mailbox
How do I connect my wallet using mobile devices?
Can I have my name as my username?
What must the password have?
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Download and Update
How to download the Gunfire Hero game and updates?
Operation systems that support Gunfire Hero
Trouble downloading Gunfire Hero from Google Chrome
Trouble with installation process
I can't login. What should I do?
Why was my account disabled?
How to recover my account?
How is my playing experience affected if my account is disabled?
Multi-account and multi-device
Leaderboard Rank Review Guide
Deposit $STEP tokens and NFTs
How to make deposits?
Failure to deposit NFTs
Failure to deposit $STEP tokens
Withdraw $STEP tokens and NFTs
Withdrawal Date & Time
My NFTs and $STEP tokens on the website and in the game are different
How to check if my withdrawal transaction is successful?
Failure to withdraw NFTs
Failure to withdraw $STEP tokens
What is the star icon of my HERO? How can I upgrade my NFT?
How can I obtain equipment?
Is this free to play? If not how much is the initial investment
What are the tokens used in the game?
I see an in-game bug, who could I report to?